Subject: thank-you note from Mr. Neyko Genchev

Dear Mr David He,
My name is Neyko Genchev. I am from Bulgaria, owner of Faber Publishers. Recently I bought from your firm some machines - a book binding machine M2, a UV coater and a groover. We had some minor problems with them in the beginning, which I find as a normal thing after the long journey.
With the binder, however, the problem happened to be serious. It took us almost a month to identify the reason for it. And this was made possible only because of the efforts of one of your employees - Ms Haily Wu.
By this letter I would like to gratefully acknowledge Ms Haily Wu's support and assistance, her working extra time and doing her best to help me in this matter. Last but not least, all this was done with most agreeable warmth and charm.
I will not hide that I was very disappointed in the beginning of these faults and problems, but she managed to soothe my anger with her sincere and helpful cooperation. Now I would say that, having such careful and mindful people as partners, I will readily cooperate with  INNOVO  in the future.
Having such employees, I'm sure your firm is bound to succeed, and I wish you a flawless future!
 
Most Sincerely,
N. Genchev